Frequently Asked Questions

Everything you need to know about your icebreaker order and our premium apparel.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Items must be in their original packaging to qualify for a full refund.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.

How do I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna or Afterpay.

How should I care for my icebreaker garments?

To maintain the quality of your clothing, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid using bleach or fabric softeners.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.